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We're located in Melbourne, Australia

Customer Care hours:

Monday - Friday | 9am - 4.30pm AEST 

© 2019 by LÉBUNS

RETURNS

WHAT IS THE RETURN POLICY FOR SWIMWEAR & UNDERWEAR?

Due to hygiene reasons we do not accept returns on underwear unless faulty. For all other styles, we accept returns for store credit provided the garment has not been worn and is returned in its original condition in it's packaging.

 

The cost of returning the item(s) by post is at the expense of the customer, unless faulty. If you would like to arrange a return on a faulty item or an exchange, please contact us.

Sale items are final and will not be accepted for return, exchange or credit note. Our existing returns/exchanges policy will not cover items purchased in the 50% off seconds sale.​ 

We only accept an EXCHANGE in SIZE, COLOUR and STYLE or CREDIT if the following requirements are met:

  • The item/s are returned within 10 days of you receiving them 

  • The item/s must be in original condition, with all tags remaining in place

  • Undergarments must be worn when trying on items 

  • Item/s must not have been worn, washed or altered in any way 

  • So we are aware of the incoming package, you must contact us at love@lebuns.com.au prior to sending back the item/s

  • Please choose carefully - returns for exchange of size or style can only occur ONCE. 
    Please feel free to email us with any questions to aid you in this decision. 

We only accept goods as FAULTY if the following has been met:

  • LE BUNS deems the goods to be faulty

HOW DO I ORGANISE A RETURN?

Email love@lebuns.com.au to advise us of the return or exchange. 

HOW LONG DOES IT TAKE FOR MY EXCHANGE / REFUND TO BE PROCESSED?

For an EXCHANGE of size / style - if we have stock on hand, we will send out your new size/s within 3-4 working days. Please ask our friendly customer service team for an accurate time line for the exchange. A new tracking number will be issued to you via email when the item/s have been shipped.

 

If you are returning a FAULTY item for a REFUND over an exchange and it is deemed faulty by the manufacturer, we will refund you the next working day.

WHAT IF MY ORDER ARRIVES DAMAGED, OR THERE IS A FAULT?

Whilst we hope this never happens, if you do receive damaged goods, or have a manufacturing fault occur, please contact us immediately at love@lebuns.com.au so we can personally assist you and sort out your problem as quickly as possible.

CANCELLATION OF ORDERS

We will only accept cancellation of an order within 24 hours of receiving the order. In the event an order is cancelled, LE BUNS reserves the right to deduct 5% of the total order amount as payment for the cancellation.

This charge is respective of the fees we incur to process the original order via Paypal.

DETAILED RETURNS POLICY 

 

NOTE: ‘DAMAGE’ MAY INCLUDE THE PRESENCE OF ANY FAKE TAN, MAKE UP OR OTHER MARKS AND THE PRESENCE OF THE SMELL OF COSMETICS, 

PERFUME, DEODORANT, WASHING POWDER OR OTHER PRODUCT AND ODOURS ON THE GARMENT. 

 

THE COST OF RETURN SHIPPING IS AT THE CUSTOMER'S EXPENSE FOR ANY RETURN DUE TO A CHANGE OF MIND OR WRONG SIZE. 

 WE DO NOT REFUND OR ADD CREDIT FOR COST OF RETURN POSTAGE.

 

WE INSPECT ALL RETURN ITEMS UPON RECEIPT. UNLESS THE PRODUCT IS FAULTY, IF YOUR RETURNED GOODS ARE ASSESSED AS HAVING BEEN WORN, DAMAGED, ALTERED, TAGS REMOVED,OR OTHERWISE RETURNED OUTSIDE OF THE STIPULATED TIMEFRAME, WE WILL NOTIFY YOU OF THIS 

ASSESSMENT AND THE GOODS WILL BE RETURNED TO YOU.

 

WE DO NOT ACCEPT RESPONSIBILITY FOR ITEMS THAT ARE LOST OR DAMAGED BY YOUR COURIER WHEN BEING RETURNED TO US.  WE RECOMMEND YOU KEEP A COPY OF YOUR COURIERS TRACKING NUMBER FOR YOUR FOLLOW UP.

 

OTHER THAN FAULTY GOODS, ONCE WE RECEIVE YOUR RETURN AND SUBJECT TO THE CONDITIONS ABOVE, WE WILL ISSUE YOU A STORE CREDIT COVERING THE COST OF THE ITEM,EXCLUDING THE SHIPPING CHARGES. 

 

WE AIM TO PROCESS YOUR RETURN AND SEND YOUR CREDIT NOTE WITHIN 4 WORKING DAYS OF RECEIVING AND INSPECTING YOUR 

RETURNED ITEM.

 

UNLESS THE LE BUNS ITEMS ARE FAULTY:

  • IF YOU HAVE RETURNED YOUR PRODUCT DUE TO A CHANGE OF MIND OR INCORRECT SIZING, YOU CAN PURCHASE THE PRODUCT IN YOUR REQUIRED SIZE (OR OTHER PRODUCT) USING YOUR STORE CREDIT.

 

  • WE CANNOT HOLD ITEMS FOR EXCHANGE WHILE WE WAIT FOR YOUR ITEM TO BE RETURNED.

 

  • FOR HEALTH REASONS AND PERSONAL HYGIENE, UNDERWEAR ITEMS ARE NOT ELIGIBLE FOR RETURN.